Bayt.com
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Job Description

  • Mediate conflicts or disagreements that may arise within the residential community. This involves listening to all parties involved, understanding their concerns, and finding a resolution that satisfies all parties or comes to a fair compromise.
  • Collect feedback and suggestions from community residents and relay this information to the relevant teams within the organization.
  • Implement community management strategies, ensuring customer satisfaction.
  • Conduct regular property inspections to identify and address maintenance and safety issues.
  • Deal with Service providers to solve any issues related to the compound.
  • Develop and update the documentation related to the activities (plan, procedures, reports, etc.).
  • Handle all emergency cases (Water cuts, Power outages....) and maintain a trouble-free environment for our community.
  • Maintain professional relations with owners to discuss their community needs and to ensure the highest quality service.
  • Investigate and settle complaints, disturbances, and violations.

 

Skills

  • Bachelor's Degree
  • 0-3 years of experience
  • Strong problem-solving and conflict resolution abilities.
  • Ability to work well under pressure and handle challenging situations with composure.
  • Exceptional organizational and time management skills to handle multiple priorities simultaneously.
  • Exceptional communication and handling skills
  • Knowledge of customer service principles and practices.
  • Ability to adapt to changing customer needs and business requirements.
  • Strong teamwork and collaboration skills to work effectively with internal teams.
  • Proficiency in using customer support software, CRM systems, and other relevant tools.

Job Details

Job Location
Cairo Egypt
Company Industry
Real Estate
Company Type
Employer (Private Sector)
Job Role
Marketing and PR
Employment Type
--
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Career Level
Entry Level
Degree
Bachelor's degree / higher diploma
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Palm Hills Developments
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Palm Hills Developments is a leading real estate company in the Egyptian market, primarily developing integrated residential, commercial real estate and resort projects. Founded in 2005 by Mansour and Maghraby Investment and Development Company [MMID], the company which is listed on the Egyptian Stock Exchange and London Stock Exchange, traded under the symbols "PHDC.CA" and "PHDC.LI" respectively, was the result of a vision to create self-sufficient and well integrated communities.

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