CRM Executive

Job Purpose:

Responsible for enhancing customer experience, reaching highest level of customer satisfaction, and improving customer retention.

Responsibilities:

• Implement CRM initiatives and develop customer journey to enhance the overall customer experience
• Receive and handle different customers' requests and complains clarifying the process and procedures and directing them to the concerned parties
• Follow up with customers on their requests/complains to ensure highest level of satisfaction
• Maintain and update customer databases, ensuring data accuracy and compliance with data protection regulations

Work Location: Sheikh Zayed