Reservations Manager - Dubai Regional Office

Thrive on delivering perfection? Love to lead, inspire and motivate others to do the same? Want to be a part of a reputable brand?

As the leader of one of the largest departments within the Regional Office, you will strive to consistently build, inspire, and lead a team who feels fairly treated, valued, and respected. Supports them to do their best everyday, nurturing potential and managing performance. To be an authentic leader who shows a passion for our business and focuses on team success.

What will I be doing?

• Be accountable for efficiently executing the Reservations strategy across the Middle East whilst supporting the overall vision, and objectives.
  
• Ensure adherence to all company policies, processes, standards, and legal requirements, and successfully delivers results for all internal and external audits or reviews.
  
• Act as the liaison between the hotels and commercial for day-to-day reservations optimization.
  
• Ensure that the team deliver high-quality customer service, addressing customer inquiries and concerns promptly.
  
• Conduct quality checks for bookings and ensure all bookings are correct prior to guests' check-in.
  
• Drive a sales culture promoting direct bookings and upselling and cross-selling hotel properties.
  
• Ensure accuracy and timely communication of hotel reservations to the guests and internal operations.
  

• Computer Literate – Excel, CRS, PMS and other Microsoft applications
  
• Fluent in English (Verbal and Written)
  
• Communication skills
  
• Customer service orientation
  
• Sales skills
  
• Organising skills
  
• Multi-Tasking & Time Management
  
• Attention to detail
  
• Teamwork & collaboration
  
• Problem-solving
  
• Flexible & agile
  
• Performs under pressure
  
• Preferred 5+ years of experience in customer service role within Hotel Industry
  
• Experience in managing teams of 10+
  

We provide a competitive salary package along with comprehensive medical insurance, including dental coverage, and airfare benefits to ensure a healthy work-life balance.

Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas, then we will support you to do this. 

At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them, and always put the customer in the heart of everything we do.

We want Premier Inn to be a place where people’s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a ‘promote from within’ culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.

If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly, then please click on the "I'm interested" button and join the team!