Job Description
About the job IT SUPPORT ENGINEER
KEY RESPONSIBILITIES:
- User Support: Provide technical assistance and support to end-users regarding software, hardware, and network issues via phone, email, or in person.
- Troubleshooting: Diagnose and resolve technical hardware and software issues, escalating complex problems to senior IT staff when necessary.
- System Maintenance: Assist in the maintenance and monitoring of IT systems, including updates, patches, and backups to ensure optimal performance and security.
- Documentation: Maintain accurate records of IT support activities, including user requests, resolutions, and system configurations.
- Training: Provide basic training to users on software and hardware usage to enhance their proficiency and productivity.
- Asset Management: Assist in managing IT assets, including inventory, procurement, and disposal, to ensure compliance with organizational policies.
- Security Compliance: Adhere to security protocols and procedures to safeguard company data and information systems from unauthorized access or breaches.
- Collaboration: Collaborate with team members and other departments to identify and implement IT solutions that meet business needs and objectives.
- Continuous Learning: Stay updated on emerging technologies and industry trends to enhance technical knowledge and skills.
QUALIFICATIONS:
- Bachelors degree in Computer Science, Information Technology, or related field preferred.
- Prior experience in IT support or a related role is advantageous.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- Certification in relevant technologies (e.g., CompTIA A+, Microsoft Certified Professional) is a plus.
Vertical:
Corporate
Job Details
- Job Location
- Dubai United Arab Emirates
- Company Industry
- Other Business Support Services
- Company Type
- Unspecified
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified