Solution Engineer Associate

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

A Solution Engineer Associate must have a passion for helping customers find creative ways to run their businesses more effectively. Finding new ways to constantly improve the satisfaction and loyalty of our customers is a top priority.

Help customers understand the value of Infobip solutions and services

• Develop a foundational understanding the customers’ businesses, with a goal of knowing exactly which of our solutions and products can help them evolve their business
• Collect the technical requirements and design simple technical solutions and service integration plans
• Provide support in handling technical and security questionnaires (RFP, RFI, RFQ)
• Conduct captivating demos and POCs
• Assist in conducting scoping exercises and contribute to service quote estimations

Assist in implementing solutions for new and existing customers

• Deliver comprehensive and precise technical documentation
• Configure and implement Infobip solutions to meet customer’s business requirements
• Conduct training and solution enablement sessions for customers and document with meeting minutes summaries.

Contribute to internal initiatives and focus on continuous development

• Document solutions and best practices and share them within the department (e.g. through active participation in the Community of Practice)
• Get familiar with local and vertical requirements and trends.
• Learn to have a comprehensive understanding of Infobip's products and solutions, both technically and commercially, staying updated on changes and upgrades. 

More about you: 

• You have one year of experience in same or similar roles
• A degree in Engineering or a technical background
• You have great communication skills
• You’re looking for a high-growth challenge in a global IT company
• You take a proactive and creative approach to attend to clients’ needs (even if they are sometimes not aware of those needs)
• You are able to present products and ideas with ease, confidence and persistence
• You speak fluently to clients, partners and colleagues alike, and have a great command of the English and Turkish language
• You are a highly motivated self-starter, who is hungry to win, always looking to push your own limits
• You prefer a collaborative, fast-paced, entrepreneurial environment

Why our employees choose us (and stay)?

• Never a dull moment – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!

  
  

• Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

  
  

• Learn as you grow – Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.

  
  

• Connect globally – Work with people from all over the world. We put the “global” in globalization.

  
  

• Compensation & Benefits – Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities, organized sports... Talk about a balanced lifestyle!

  
  

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.