Infrastructure Engineer

PHINIA: Advancing sustainability today, powering carbon-free tomorrow

At PHINIA, we create premium fuel systems, electrical systems and aftermarket parts for internal combustion engine (ICE) vehicles and industrial applications. We make sure our products are clean, efficient and high-value, because we know the actions we take today will have a profound impact on the world tomorrow. Our goal? The cleanest ICE technology: carbon-free combustion.

Always, PHINIA puts quality first, continuing our legacy with over a century of rich expertise and technological innovation. The name PHINIA has roots related to “bright” and “future,” representing our confidence and commitment to bettering the world.

Our Culture
We believe health and safety of our employees are a top priority, we care about our local communities and the global environment. PHINIA promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.

Career Opportunities
We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history, strong culture, new technologies and future vision. We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow.
We are looking for an enthusiastic IT professional to join our growing PHINIA IT team as an Infrastructure Engineer. The role is responsible for providing infrastructure support services including end-user support covering both client and mobile devices, security, web, hosting and network. Additionally, the infrastructure engineer may also support and develop specific platforms and that drive towards a seamless user experience. This is an exciting opportunity to work in IT Infrastructure.

• Ensures first class IT Support across locations for infrastructure services
• Willing to be part of distributed service-teams and to take over responsibility of one or more specific service-team(s) as owner. Helps to build IT service relationship with customers
• Overseeing and managing the support queues, ensuring all tickets/requesta are resolved/fulfilled within SLA and customer satisfaction targets and other KPIs are achieved
• Support in implementing and providing services
• Ensure that systems, processes, and methodologies specified are followed and to ensure effective monitoring, control, and support of infrastructure services
• 2nd and 3rd Level Operations for Client, Mobile, Security, Web, and Network related services
• Independent troubleshooting and problem-solving incl. best practice sharing 
• Work within the global team to improve infrastructure services 
• Coordination and escalation of operational issues and solution proposals to Management 
• Collect and analyze end user feedback and complaints related to IT infrastructure services and identify pain points and areas for improvement.
• Providing periodic reporting and management information on infrastructure performance and operational KPIs
• Collaborate with cross-functional teams to develop actionable recommendations for improving end user experience based on feedback and assessments.
• Helps to build IT service relationship with customers across levels and build up professional reputation
• Develop and deliver training programs and resources to help end users make the most of IT systems and tools, ensuring they can use them effectively and efficiently.
• Creates strong morale and team spirit within the team while actively fostering wins/successes through results 

You will consistently hear us say Safety PHIRST! We are committed to continually improving our strong safety performance to ensure that our employees go home as safe and as healthy as when they came in, or even better!

We also believe that health and safety is everyone’s responsibility, as such, PHINIA employees will know and comply with all applicable safety policies, standards, and procedures. Work is expected to be conducted in a manner that stresses the importance of preventing incidents and illnesses, including attending all required safety meetings and trainings. The hazards of each task shall be assessed, and the risk shall be managed accordingly. It is expected that all incidents, near misses, and unsafe conditions are immediately reported to the direct manager, Human Resources, or Safety Representative.

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