Operations Manager

On behalf of our client, we are looking for an Operations Manager.

Job Summary

To oversee the day-to-day operations of Company stores, in order to meet the ’s customer services quality standards, under the supervision of Operations Executive Director.

Responsibilities

Sales & Profit Management

• Work with the Operations Consultants to develop each stores’ annual budget and sales targets to ensure they align with Company overall goals and targets
  
• Analyze and evaluate weekly and monthly P/L statements information to determine alternative courses of action as required in order to translates Company financial goals into individual restaurant plans  Monitor and maintain all cost control centres for all restaurants
  

Restaurant Operations Management

• Working side by side with Operation Consultant to ensure an efficient number of labours in each store to run the restaurants within full capacity
  
• Ensure the cleanness and maintenance of equipment and facilities through the development and implementation of a preventative maintenance program, and regular visits to the stores
  
• Ensure local health and safety codes, as well as Company safety and security policies are met
  
• Ensure the delivery of high-quality food and guest experiences that exceed expectations
  
• Plan, identify, communicate and delegate key responsibilities and practices to the store management team to ensure smooth flow of operations within their area
  

Reporting and Control

• Generate regular operational reports to maintain control of all operations areas
  

• Provide clear direction, prioritize tasks, assign and delegate responsibility and monitor the workflow of the Operation Department
  
• Plan, manage and review individual performance and provide regular feedback, developing opportunities and coaching, taking prompt action where necessary
  
• Ensure Operations Department complies with COMPANY policies and processes, practices and systems, and maintain COMPANY high standard of work and work ethic
  
• Participate in the identification and recruitment of key talent for Operations.
  

• Language Skills: Fluent in Arabic and English (written and spoken)
  
• 15 years of related experience in restaurant operations
  
• Bachelor’s Degree in Business Administration