IT HELPDESK SUPPORT

IT HELPDESK SUPPORT

Exact Fabrication Services Job Location: Dammam, Saudi Arabia Education: Diploma Minimum Experience: 3 Years Job Description

Objectives

Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware Handle business-critical IT tasks and system improvements Enable faster and smarter business processes and employee productivity Research and evaluate emerging technologies, hardware, and software Serve as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft, Adobe, and Google Workspace

Responsibilities

Install, configure, and support workstation software, hardware, printers, and phones Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly Implement applications and software upgrades and troubleshoot any performance issues Train employees in using software and hardware, and provide technical support when needed Connects user to different networks types Coordinates with vendors for needed technology-related services such as printer/copier maintenance* Assists in research and procurement of computer accessories and supplies