Customer Service Agent
On-site Riyadh, Riyadh Province, Saudi Arabia Bayut KSA Full time
Description
Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
As a Customer Service Representative at Bayut KSA, your primary responsibility is to ensure unparalleled client satisfaction and support by acting liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
KEYRESPONSIBILITIES
● Respond to customer inquiries by phone call, email, or live chat with a high level of professionalism, clarity, and courtesy.
● Address and resolve customer complaints and concerns. Escalate appropriately when necessary.
● Ensure swift issue resolution by following up on customers’ complaints and inquiries and providing timely feedback to the customers to enhance customer satisfaction.
● Sustain a record of customer complaints, resolutions, and feedback to improve customer service processes and systems.
● Liaise with other departments in the organization to provide seamless follow-through on customers' needs.
● Provide assistance and guidance to clients throughout their interactions with Bayut KSA
● Generate sales leads.
● Maintain a thorough knowledge of Bayut's products, services, and offerings to address client inquiries effectively.
● Keep accurate records of client interactions, inquiries, and transactions using CRM software.
● Continuously seek opportunities to enhance the client experience and improve service delivery processes.
● Identify and assess customers’ needs to achieve satisfaction.
● Provide accurate, valid, and complete information by using the right methods/tools.
● Meet personal/customer service team sales targets and call handling quotas.
● Follow communication procedures, guidelines, and policies.
Requirements
Qualifications ● Bachelor’s degree or a higher diploma in business administration, marketing, or a related field.
Experience
● Proven experience in customer service or sales, preferably in the real estate industry.
● Excellent communication skills in both Arabic and English, with the ability to effectively interact with clients from diverse backgrounds.
Knowledge
● Demonstrated capability to provide supportive assistance to clients throughout their interactions with the company.
● Knowledge of real estate laws, regulations, and market trends in Saudi Arabia.
● Proficiency in Microsoft Office suite and CRM software for managing client relationships.
● Ability to work independently and as part of a team in a fast-paced environment.
● Detail-oriented with strong organisational and time management skills.
● Professional appearance and demeanor, with a customer-centric attitude.
Skills
● Strong interpersonal skills and the ability to build rapport and trust with clients.
● Ability to reception and welcome clients or guests warmly, creating a positive first impression.
● Flexibility to work occasional evenings or weekends as needed to accommodate client schedules.
Traits
● Welcome and assist clients with professionalism and courtesy.
● Provide support, listening attentively to their needs.
● Foster strong relationships by being empathetic and understanding.
● Collaborate with colleagues to ensure seamless service delivery.
● Maintain a thorough understanding of Bayut's offerings.
● Handle inquiries and requests promptly and professionally.
● Keep accurate records using CRM software.
● Seek opportunities to enhance the client experience.
● Support fellow employees when needed.
● Stay updated on industry trends and regulations.
● Uphold Bayut's standards of professionalism and excellence.
Benefits
High-performing and fast-paced work environment. Comprehensive Health Insurance Rewards and recognition Learning & Development
#BayutKSA
Bayut is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
