Overview of the role:
To ensure the customer is dealt with in a pleasant, professional and efficient manner providing best in class customer service by adhering to agreed AVR standards concerning vehicle check out, delivery, collections,
exchanges and transfers process
What you will do:
Vehicle Deliveries: Ensure all vehicles are prepared and delivered on time, maintaining an up-to-date vehicle check log.
Ensure each vehicle passes the AVR checklist prior to handover to the client and provide completed and signed paperwork to CSRs.
Cleanliness of vehicles to be maintain to AVR
Standards (40 Point Check list)
Vehicle Collections:
Ensure all vehicles are checked and record any damages that do not correspond with vehicle check report.
Notify MC/CSRs on receipt of any damaged vehicles for inspection and further action.
Non customer transactions:
Banking lodgments, collection of payments from clients and delivery of invoices/agreements/forms to clients.
Ensure these are delivered, signed and dated with backup copies/receipts provided to finance and
concerned team divisions on a timely basis.
Document Accuracy:
Ensure all paperwork is recorded, dated and completed by client at all times.
Petty Cash:
Ensure all cash claims are completed, recording all the necessary information and submitted weekly to finance.
Required Skills to be successful:
Job-Specific Skills: Good command of English, Defensive Driving abilities, knowledge of vehicle operations.
Behavioural Competencies: Good communication skills, Effective listening and Customer focus
What equips you for the role:
Minimum Qualifications and Knowledge: High school with valid Qatar Driving License
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.
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