Digital Customer Experience Design Manager

Job Title:Digital Customer Experience Design Manager

Location: Middle East

Package: $6,000 - $8,500 per month, plus family package, plus benefits

I'm currently supporting a global hospitality group, based in the Middle East, with their search for aDigital Customer Experience Design Manager.

The group are one of the pioneering brands, globally, when it comes to luxury hospitality - and this has been recognised through numerous regional, continential, & global awards.

They are now in the process of building a whole new segment of the business, which will focus on everything Product, Design, & Development.

The role will be reporting directly into theSenior Customer Experience Design Manager and you'll ultimately be responsible for managing and overseeing the Customer Experience Design-Digital team. Responsible for designing, implementing, and optimizing the overall digital experience of customers across various customer touchpoints. Identify opportunities and managing the development of digital solutions across the customer journey roadmap. In addition, research and implement digital products and services that reflect brand values, and that provide a more personalized and integrated digital customer journey. Oversee the entire lifecycle of innovation strategy from concept to development and then on to embedding into business as usual. Provide ideas through innovative thinking, exploring and investigating other airlines, and other app developers to review current market trends and providing solutions or suggestions to Head of Department, to ensure that every application feature delivery is above par with competitors.

What you'll need:

• Minimum 8 years of job-related experience
• Min. Bachelor’s Degree or Equivalent
• Proven experience in managing enterprise-level projects.
• Previous experience of managing & implementing major projects across the airlines’ digital customer touchpoints.
• Extensive knowledge of software development methodologies, tools, frameworks, and technologies.
• Qualification in Computer Science, Information Technology, or related field.
• Practical knowledge of project management tools.