Key Account Manager

Role and Responsibilities

• Directly coordinate with line manager and execute outlined tasks and strategy.
  
• Collaborates with sales and Marketing team to reach prospective clients.
• Liaising with internal departments to ensure client needs are fulfilled effectively.
• Forecasts and tracks client account metrics.
• Makes sure clients receive requested response and services in a timely fashion.
• Communicates client needs to line manager and understand their requirements.
• Identifies opportunities to grow business with new and existing clients.
• Attending meetings with clients to build relationships with existing accounts.
• Manage the CRM accurately and provide consistent reporting to management.
• Reporting to direct manager.
• Operates as the point of contact for assigned customers.
• Able to implement strategies.
• Provides early recognition of potential risks with (major) business impact in the account. When necessary escalates identified risks in time to line manager.
• Identifies, develops and drives leads and opportunities as part of the Account Business Planning together with his/her account team.
• Ensures the seamless handover for project execution and delivery.
• Ensures the conduction of the win-loss analysis.
• Identifies potential areas of growth and improvement in service delivery with existing clients
• Works with line manager to prepare and finalize business proposals.
• Ensures costing and billing accuracy for company services and existing clients while maintaining minimum margins
• Carrying out client satisfaction surveys and reviews.
• Creating an inspiring team environment with an open communication culture.
  

• Education: University degree in business administration or relevant discipline preferably from United Kingdom or other suitable education institutes.
  
• Situational Sensitivity.
• Ability to assess the effect of his/her activities on other people. He/she is interested in mutual understanding. Open minded and ease of setting up a network of relationships.
• Correctly judges the importance of the formal and informal authorities and possibilities within the customer’s and our organization.
• Record of successful performance (new orders), preferably in the relevant industry / market.
• Minimum 2 years’ experience in managing complex projects/customers successfully.
• Able to manage and motivate people successfully, preferably with experience as a manager of a team in an international environment.
• Able to motivate individuals from multiple cultures and backgrounds.
• Successfully deals with clients from diversified culture and backgrounds.
• Qualified 360 references
  

• Target oriented, success driven personality/ Customer-oriented mindset.
  
• Understanding of global culture and market trends.
• Team work mind set, eagerness to learn and develop.
• Excellent communication skills / Strong interpersonal skills (Fluent English and Arabic language).
• Excellent writing and drafting skills.
• Business Competence.
• Customer Focus.
• Committed.
• Professional ethics/ Hardworking with a strong work ethic.
• Strategic Judgement.
• Able to work smartly.
• Ability to resolve conflicts effectively.
• Teamwork and leadership skills.
• Organizational and time-management skills.