Beauty Consultant - Indoor Sales

Driven by a pioneering spirit, Malia Group is a multifaceted group of 25 companies that are leaders in 6 sectors including: Industries, Consumer Goods Distribution, Technology Solutions, Fashion, Engineering & Contracting, and Hospitality & Real Estate. With a direct presence in Lebanon, Iraq and the UAE, our purpose is to ensure excellence in the creation, production, and the timely delivery of goods and services.

Job Purpose

• Responsible for providing excellent customer service and reaching targeted figures by promoting the company’s image and ensuring customer satisfaction and retention. 
• Perform duties in accordance with Malia Group policies and procedures.

Duties & Responsibilities

• Reach POS weekly/monthly target and maintain raking standard
• Handle the opening and closing of the shop and maintain work area in a clean and organized manner
• Ensure excellent customer service (consultancy, customer complaints handling, returns..)
• Maximize volume and value of sales while dealing with customer
• Abide by invoicing procedure of assigned POS, adequate storage, shelving and visibility
• Optimize stock management and ensure healthy stock levels (replenish stock level, items transfer, daily count..)
• Report important sales rotation, daily sales activities, raised complaints, store activities..
• Conduct post sales follow-up (call customers to ensure satisfactory result after use of product) and any sales calls to customers (call to inform about sale periods, launching of new items and reminders about make-up/skin-care appointments)
• Create and update POS clients’ database
• Represent the brand image in a positive and professional way by wearing according to the dress code, clipping the name tag and having make-up on at all times
• Monitor and report to Business Manager competitor's activities such as sales initiatives, new product launches and price changes
• Provide recommendations regarding the improvement of customer sales and retention tools
• Participate in management meetings and take responsibility for sales improvement initiatives

Education

Makeup or Beautician diploma

Experience

Experience in sales of minimum 1 year

Location

Beirut & Keserwen