Account Manager - Technology Solutions

Driven by a pioneering spirit, Malia Group is a multifaceted group of 25 companies that are leaders in 6 sectors including: Industries, Consumer Goods Distribution, Technology Solutions, Fashion, Engineering & Contracting, and Hospitality & Real Estate. With a direct presence in Lebanon, Iraq and the UAE, our purpose is to ensure excellence in the creation, production, and the timely delivery of goods and services.

Job Purpose

• Responsible for achieving maximum sales volume and profitability, growth and account penetration by effectively selling the company’s solutions.
• Responsible for the implementation of Sales Strategies and objectives defined by upper management.
• Responsible for issuing sales orders to ensure customer satisfaction and maintain proper collection cycle.
• Perform duties in accordance with Malia Group Policies and Procedures.

Duties & Responsibilities

On Sales

• Develop and demonstrate a comprehensive knowledge of the marketed solutions
• Analyze the market’s potential and determine the value of existing and prospective clients
• Establish, develop and maintain productive and professional relationships with current and prospective customers to generate new business for the company’s services
• Perform cold calls and in-person visits to understand and quantify customers’ requirements
• Lead presentations to potential customers, suppliers and promote Maliatec Solutions, specially IoT & GPS solutions.
• Coordinate sales efforts with marketing, sales management, logistics and technical service teams
• Develop effective proposals, quotations for prospective customers while ensuring proper negotiation in order to close deals
• Meet the Unit’s assigned targets for profitable sales volume and strategic objectives. Achieve assigned sales quota and gross margin.
• Participate in trade shows, conventions, conferences and other events to promote the company’s services

On Customer Service

• Maintain high customer satisfaction levels that meet the company’s standards
• Participate in investigations of customer complaints, respond to all customers’ queries and concerns in a timely manner
• Proactively assess customer need on on-going basis and lead solution selling that best address these needs

On Compliance

• Follow-up on clients agreements, credit limits and mode of payment and abide by them

On Reporting

• Report to management on customer needs, problems, competitive activities and potential for new services
• Report to BUM monthly sales numbers.
• Keep manager informed about products’ performance, opportunities, budget variances and problems that are encountered

On Technology

• Stay abreast of latest technologies, applications, technical services, market conditions, competitors’ and competitive activities, advertising and promotional trends through research and readings

On Sales Coordination

• Issue GIS sales orders on Oracle for Lebanon, make sure availability of goods and ensure selling price is higher than the landed cost 
• Place renewal orders for GIS Lebanon
• Communicate with customers on delivery date and follow up accordingly
• Generate statement of account (SOA) as per clients' request
• Create new customer profiles on Oracle for Lebanon
• Prepare quotations, fill related information on Laser Fiche and archive them
• Issue local Purchase Orders (PO) for GIS Lebanon
• Create leads and accounts on Salesforce

On Collection

• Prepare on a weekly basis the collection status report and share with Customer Experience Manager
• Handle collection process for GIS Lebanon

On Client Support

• Train clients on new GPS Systems

On Stock Management

• Consolidate sales order and ensure accurate installation by service center team & Place requisition forms to ensure availabilty of stock

Education

Bachelor Degree in Business Administration or Marketing

Experience

1 to 2 years of strategic sales experience in solutions’ selling , previous experience in selling IoT & GPS solutions is a plus

All your information will be kept confidential according to EEO guidelines.