POSITION SUMMARY:
The Clinic Receptionist will act as the Image bearers of the clinic. The incoming patients will be met by Receptionist and the manner of dealing with the patient shall convey an impression of the entire Clinic. Therefore, the onus is on the Receptionist to be courteous to and prompt in attending, the incoming patients. Providing customer service with a positive, welcoming attitude at all times; maintaining a clutter-free, customer-friendly environment.
POSITION ACCOUNTABILITIES:
1. Adheres to established divisional and/or departmental policies and procedures and initiates action in attending to the patients as per established procedures
2. Responsible for being courteous and prompt in attending the patient, with the basic idea of “rendering service with a smile”.
3. Answers queries on telephone and makes appointments for the patients, over the telephone if necessary
4. Ascertains from the Patient the physician he desires to consult and prepares required documents and appointment slip after inputting necessary information in the computer.
5. Explains financial requirements to the patients or persons responsible for the patient and collects necessary fee as per the established fee schedule.
6. Verifies all insurance benefits assigned to the clinic to determine insurance coverage meets the standards as per the company and/or policy.
7. Guides patients to the proper clinic in coordination with the attending porter.
8. Verifies fee collected from various patients and hands over the cash to the Reception Supervisor for depositing in the Accounts Dept.
9. Maintains departmental records and files and takes care of departmental equipment.
10. Participates in departmental meetings and related in-service educational programmes.
11. Performs other duties as and when assigned.
Familiar with the operation of computers, aptitude for handling other equipment like photocopiers, K-Net machine etc. for reception and good interpersonal skills.
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YIACO Medical Company was established in the year 1953 as a sole marketing agent for many multinational research-based pharmaceutical manufacturers. YIACO quickly grew with the boom in Kuwait’s own national growth and development, diversifying and expanding into other healthcare services such as Medical Equipment, Hospital supplies and Dental equipment & materials. Through its many years of operation and experience in the medical field, YIACO’s reputation of excellence precedes its name. A name that has come to mean undisputed market leadership in the area of medical care, unparalleled sales and services, as well as innovative state-of-the-art technology for the medical and healthcare fields. YIACO is fully committed to the modern healthcare system in Kuwait and abroad; and through this commitment, it has earned the privilege of delivering intelligent and economic solutions to the medical profession and the public. This commitment is not only evident through its ability to equip entire hospitals and research centers from the ground up, but in its solid financial holdings and a proud family of employees. YIACO is financially empowered to meet the continuing challenges of globalization, ensuring a future growth and continued commitment to the medical and scientific communities. YIACO is composed of three main divisions that cater to the various needs of Hospitals, Pharmacies, Health Care Centers and private clinics throughout Kuwait. This is accomplished through each division and its respective professional staff of Biomedical Engineers and Marketing Personnel. YIACO medical also has an effective on-time distribution and delivery network that is second to none.
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