Technical Support Executive/Sr. Executive

Location: Thane, Mumbai

Agent needs to manage calls from customers regarding complaints, trouble shooting customer service problems and provide general information.

Qualification / Eligibility Criteria:

• Graduates in any stream (IT background preferred)
• Undergraduates with minimum 6 months of technical work experience
• Language capabilities – English (Excellent verbal and written skills are required)
• Preference can be given to applicants with prior tech support experience in an international BPO

Soft Skills:           

• Customer Centricity - The mindset of "highest value for the customer" always willingness to help, demonstrate ownership, and attention to details
• Communication Proficiency - Ability to convey message effectively: Comprehension, Active Listening, Rate & Clarity of Speech, Conversational Ability
• Ability to understand the customer problem and provide solution or information as per company policies and process
• Ability to compose grammatically correct, concise, and accurate paragraph/essay/letter

Flexibility: Agent must be comfortable working in rotational shifts