Technical Support Engineer 2 - MIST WAN Assurance

This is such an exciting time for you to be involved in the IT industry. Digital transformation is everywhere, with technologies such as Multi-Cloud, Automation, IoT, AI/ML and 5G driving the next waves of innovation. Juniper Networks is at the heart of this transformation with its industry leading technologies that are ever more software defined, helping to answer the most complex issues in connectivity.

Juniper has a unique blend of wireless, Artificial Intelligence and cloud expertise which makes us stand out from the competition and bring innovation to the wireless and wired space. Juniper Mist’s next-generation Wireless LAN (WLAN) platform is now combined with Juniper’s wired LAN, SD-WAN and security solutions in order to drive the cloud transition within the enterprise and accelerate our enterprise growth.

At Juniper, we strive to deliver network experiences that transform how people connect, work and live. We Power Connections, Empower Change, and we do that through our core values Being Bold, Building Trust and Delivering Excellence.

Do you want to solve complex problems and build systems that will change the Internet? Do you want to be part of a company that is on the cutting edge of technology? Do you want to work with a world-class team of engineers? If the answer is yes, then Juniper is the destination for you.

 Job Responsibilities

• The candidate is expected to work in a highly dynamic and technical environment with relentless focus on delivering excellence to Juniper customers.
• Lead key customer escalations within team towards resolution and own stake holder communication on critical / hot escalations.
• Understand Customer’s impact, prioritise, own and effectively communicate among various stakeholders.
• Closely engage with escalations team and Product teams to drive customer reported escalations towards closures.
• Knowledge Creation, Quality / Continuous improvement initiatives and Training / Mentoring activities.
• Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.

Mandatory Skills:

• Excellent verbal and written communication, presentation and customer handling skills.
• Ability to logically troubleshoot complex and high impact problems
• Self-learner with appetite for continuous development.
• Candidate should have very strong fundamental "core" networking skills, with thorough knowledge and troubleshooting of TCP/IP Protocol suite
• In-depth knowledge of IPSec VPN(Virtual Private Networks)
• Proven knowledge of NGFW, SSL Inspection, Web filtering and other security technologies.
• BGP, OSPF, RIP understanding would be an added advantage.
• Virtualisation, Cloud and Scripting skills(Python, Perl, Shell scripting etc..) would be considered as added advantage.

Preferred Work Experience

• Technical Support experience supporting Security related products like Commercial Firewall’s, IPS/IDS, Unified Threat Management Systems (UTMs) like URL Filtering, AV, Anti-Spam.
• Strong troubleshooting skills in complex networks involving Switching/Routing/Security/Cloud technologies
• Experience in working with Product Development/Engineering team to resolve customer reported issues.

Educational Qualification

• Engineering Graduates with 3+ years of relevant work experience
• Certification on Cloud and Security domain  is preferred.
• JNCIA-MistAI, JNCIP-Security, CCIE-Security and other Juniper certifications are added plus.

ABOUT JUNIPER NETWORKS

Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. Our products and technology run the world's largest and most demanding networks today, enabling service providers, enterprises, and governments to create value and accelerate business success. Everyday our 9,000+ colleagues come together across 46 countries to realize our company vision - Connect Everything, Empower Everyone. We are innovating in ways that empower our customers, our partners and ultimately, everyone, in a connected world. These customers include the top 130 global service providers, 96 of the Fortune 100 and hundreds of public sector organizations.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...