Technical Program Manager

Job Summary
• This role is responsible for ensuring hands-on program management during analysis, design, development, testing, implementation, and post-implementation phases of a software feature, solution, or product. The role requires strong leadership, communication, and technical expertise to navigate challenges, coordinate cross-functional teams, and drive innovation. The role is responsible for defining the overall approach and architecture, driving overall quality plan and ensuring the on-time delivery and escalation, as necessary.
Responsibilities
• Leads portions of the planning and execution of multiple complex technical projects or programs in support of the continuing evolution of the organization's software products.
• Develops software roadmaps based on product and technical requirements and business needs.
• Partners with cross-functional software development teams to help them prioritize, plan, track and execute complex, cross organizational programs.
• Performs program analysis, manages risk, identifies and influences necessary course corrections.
• Continuously assesses and improves the processes that comprise the software development lifecycle.
• Manages risks and resolves issues that affect release, scope, schedule, and quality of highly visible, complex programs.
• Provides technical leadership and guidance to ensure that solutions meet quality and performance standards.
• Communicates project status, progress, and challenges through regular reporting and presentations to leadership.
• Encourages innovation within project teams and facilitate the exploration of new technologies and solutions.
• Ensures that all stakeholders are aligned towards a common goal by meeting and receiving feedback on an ongoing basis.
Education & Experience Recommended
• Four-year or Graduate Degree in Computer Science, Information Technology, Business Management, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in program/project management, scrum master, professional technology organization, or a related field.
Preferred Certifications
• Program Management Professional
Knowledge & Skills
• Agile Methodology
• Automation
• Change Management
• Computer Science
• Continuous Improvement Process
• JIRA
• Kanban Principles
• Lean Manufacturing
• Milestones (Project Management)
• New Product Development
• Process Improvement
• Product Management
• Project Engineering
• Project Management
• Project Planning
• Project Schedules
• Risk Management
• Scrum (Software Development)
• Software Development
• Sprint Planning
Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
Impact & Scope
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
Complexity
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.