Team Lead - Customer Support

About PayU
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. 
As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day. 
Thinking of becoming a PayUneer and you are curious to know more about us? Read more about the life in PayU here 
Job Title: Team Lead -Customer Support (Contract)
Job Location: Mumbai, India
Experience: 6-8yrs
Job description
-Candidate should have 6-8 years of work experience in handling care backend ops and escalations
-Should be able to speak with customers to handle escalations
-Should have good communication skills
-Should have managed team size of 15-20 people
-Should be able to find out required process corrections and reduce volumes at backend customer tickets
-Should be a multi tasker
-Should have experience of handling Escalation Desk 
-Will be responsible for MIS / Reports
-Should be liaising with different stakeholders in the company for  faster resolutions