Systems Engineer - Product Reliability Engineering

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Systems Engineer will be a key contributor to the Product Reliability Engineering (PRE) Organization, supporting the Consumer Authentication space. As a part of the PRE team, you will be responsible for availability, performance, efficiency, change management, monitoring, emergency response, and capacity planning for various Production systems. 

You will have the opportunity to participate in architectural reviews and identify design gaps, detect problems, perform root cause analysis, and contribute through innovative technical solutions that help to ensure system availability and team continuity.

You will leverage your creativity and critical thinking skills to enhance current workflows and processes through automation, toil reduction and integrated technical solutions. In this role you will be responsible for leading and supporting various cross-functional projects, solving complex technological problems, and maintaining the availability, resiliency and performance of high throughput, business critical Fintech API’s.

• Responsible for providing 24X7x365 Application Support across multiple systems and technologies – including rotational On-call support during non-business hours.
• Responsible for applying configuration updates, operation break fixes and other proactive maintenance activities to ensure the availability of Production systems.
• Design and develop tools for automation, toil reduction and process improvement.
• Understand application architecture and transaction flows to provide support to internal and external teams.
• Remediate cyber security findings to ensure compliance to auditory regulation.
• Work closely with the development and support teams for problem identification and resolution.
• Life cycle management of standard products owned and used by PRE.
• Participate in functional and technical meetings throughout the development life cycle.
• Provide direct support during production deployments.
• Collaborate with DevSecOps teams to ensure new applications adhere to the security and high availability standards of Visa, while meeting Operational hand-off requirements.
• Maintain accountability to ensure proper controls are in place for monitoring and observability of systems with the goal of 99.99% uptime.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:
Associate: Minimum of 6 months of work experience or a Bachelor's Degree
-Relevant work experience in IT Operations, Systems Engineering, SRE or similar discipline.
-Hands on experience with Linux/Unix administration and basic network troubleshooting via CLI.
-Experience supporting and debugging distributed enterprise applications on Linux platforms (Java/Tomcat).
-Familiarity with logging and monitoring solutions at scale (Splunk, Grafana).
-Strong understanding of web security and protocols HTTP/S, SSL/TLS, DNS and networking fundamentals to support enterprise APIs.
-Demonstrated experience with at least one scripting language or technology used for enterprise automation (Ansible, Powershell, Bash, Python).
-Working knowledge of high availability models, load balancing (f5-GTM, LTM) techniques and proxy solutions.

Preferred Qualifications:
Associate: 2 or more years of work experience
-Strong understanding of encryption protocols for data in transit (client-server communication) and data at rest (SSL certificate & key management).
-Experience administrating Kubernetes – deployment, scaling, load balancing and orchestration.
-Good understanding on JVM performance tuning and able to analyze thread dumps and heap dumps.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.