Senior Engineering Manager - Systems

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

What will you be responsible for (about the Role):

• Lead platform focused, scrum teams. Design and develop solutions to complex use-cases and issues. Serve as a technical expert on the design and architecture
• Develop talent and grow your team into a high performing healthy development organization
• You will leverage your leadership to support your team in design, implementation and release of the new experiences you create. Serve as an escalation point for internal customer support and product teams
• As an engineering manager you will be expected to create a healthy and inclusive team culture consistent with Providence Values by modeling, caring and coaching
• Lead strategic planning to achieve business goals by identifying and prioritizing development initiatives that aligns with Freshworks goals

Qualifications

 Experience in leading technical teams in software engineering with platform mindset

• Strong experience in leading engineering teams shipping and deploying product to customers
• Passionate with the architectural design of large-scale, Design Patterns & SOLID principles, highly reliable, and highly available, especially around Microservices/API integrations, integrations with 3rd party systems.
• Expertise in one or more programming languages like Java, RDBMS (like MySQL/Oracle).
• Hands on experience in API Gateway, Kafka
• Cloud/SaaS experience, Infra knowledge of popular internet serving applications in AWS (preferred) or any other cloud and saas providers.
• Excellent problem-solving skills with a solid understanding data structures and algorithms
• Excellent interpersonal skills and can work with teams workings across various remote places

Additional information

What would your work-week look like (Responsibilities):

• Develop successful long-term code/service architectures that scales
• Define, measure and monitor the engineering solutions, continuously innovate to provide seamless and modern experience
• Setup solid engineering process and driving engineering excellence i.e. code line management, code reviews & standards, continuous integration/ continuous deployment workflows and tools.
• Review and drive engineering process improvements, make decisions about engineering tools and processes
• Being a technical leader, making decisions without higher level validation and supporting the team.

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.