Amazon is looking for a motivated individual for the profile of Program Manager for its Amazon Freight Program team. The goal is to develop easy-to-use, reliable and transparent line haul transportation services that beat all existing shipping alternatives for our customers. In doing this, Amazon Freight is building innovative, market-leading solutions that will organically attract customers towards our services. To help us succeed in this large endeavour, we are looking for dynamic, self-starting and entrepreneurial individual who will organize, execute and deliver key features for Amazon Freight. You will work closely with internal stakeholders including Fulfillment Centers, S&OP, Finance, Product & Technology and external stakeholders like customers and carriers. Your role will involve managing key metrics, lead continuous improvement initiatives and plan for any changes in network. Individuals having prior experience in surface freight would be preferred.
“Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age”
Key job responsibilities
1. Define, design, launch and manage new products and programs for improving experience and increasing revenue
2. Gather requirements and conceptualise solutions to solve business/customer problem and work with key stakeholders across various functions to define and launch the product/program.
3. Monitor key program metrics and work with stakeholder teams to drive necessary actions. Manage Daily/weekly performance, build mechanisms to detect and drive down defects and work on continuous improvements.
4. Launch and expand the program as per the business requirements and build/own long term planning, program and product roadmap.
5. Own industry benchmarking, do customer studies and work with sales team to understand the requirements of our prospective customers and work on building these capabilities.
This role will require exceptional communication and influencing skills, and will work to influence stakeholders across customers, Business, Operations, Sales and Tech teams. This role will require the ability to work effectively in a fast paced, startup environment, partnering with others as needed, and the ability to exercise sound judgment solving novel problems without clear direction from leadership. The successful candidate has demonstrated the ability to solve complex logistics challenges and possesses bias for action and deliver results in the role.
About the team
Amazon Freight is an entrepreneurial business where we externalise Amazon line haul services to cater to vendor inbound volumes in our FCs and off-Amazon volume within shipper warehouses in India. We aim to scale to become a trusted, innovative and established line haul service partner in India, built on Amazon’s world-class logistics network, delivery experience and customer service. We partner with retailers of all sizes to simplify their operations, lower their cost, and unlock more sales.
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND
- 4+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience defining program requirements and using data and metrics to determine improvements
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Master's degree
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