Network Architect

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.  
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.  
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. 
Overall Experience: 8 to 10 years
Role Requirement
·Minimum of 5 years of experience in network architecture, design, and implementation.
·In-depth knowledge of network protocols, including TCP/IP, DNS, DHCP, HTTP, SMTP, FTP, and SNMP.
·Strong understanding of network security principles and technologies, including firewalls, VPNs, IDS/IPS, and access control.
·Experience with network monitoring tools such as Wireshark, Nagios, and SolarWinds.
·Demonstrated ability to design, implement and manage large-scale network infrastructure.
·Excellent analytical and problem-solving skills.
·Strong communication and project management skills.
·Ability to think through problems and visualize solutions. Ability to implement, administer and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches & controllers
Job Requirements
Key Accountabilities
·Design, implement and maintain network infrastructure, including switches, routers, firewalls, load balancers, and other network hardware and software components.
·Develop network architecture plans and roadmaps to meet business requirements, performance goals and security standards.
·Evaluate network performance and identify areas for improvement.
·Recommend network security measures and implement security policies to ensure network security and data protection.
·Monitor network usage, availability, and reliability to ensure the network is operating effectively and efficiently.
·Collaborate with cross-functional teams, including IT, security, and business stakeholders, to ensure network solutions meet business needs.
·Develop project plans and manage network implementation projects from initiation to completion.
·Stay current with industry trends and emerging technologies related to network architecture and security.
·Should have experience in implementing Zero Trust Network, example Zscaler or similar tools
·Respond to support requests via emails/tickets and phone calls within response time SLAs
Responsible for L2, L3 & Firewall configuration, backup, updates & restoration in case of failures
·Should be able to adapt new technologies like Network as a Service
Responsible for global locations network setup
·Performing network maintenance and system upgrades including service packs, patches, hot fixes, and security configuration
·Provide Level 2 & Level 3 support and troubleshooting to resolve issues
·Responsible for Cisco IPPBX & Cisco VC solutions
·Responsible for configuring the network VPN in AWS, Azure & other public/private clouds
·Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
·Configuration of Network device and Syslog, TACACS systems
·Intermediate Troubleshooting of network related incidents (link outages, peer outages, router/switch/firewall hardware failures, multicast and broadcast issues, network performance issues
·Hardening the current network infrastructure & provide suggestions to improve the network security
·Coordinate with customers and vendors to establish VPN setup
·Ability to build a network setup for the organization from scratch.