Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
Roles and Responsibilities
Experience:- 7 - 11 Years
Should possess good knowledge of MySQL architecture & routinely perform MySQL installation and configuration Expertise in MySQL parameters and tuning
Should be able to perform Query Optimization & Perform load tests
Actively participate in production database support. Should be ready to be available for on-call rotation support.
Should possess Good knowledge at AWS RDS functionality & Sharding & be able to liaison with AWS TAM for support.
Should have working knowledge of MySQL database proxy setups Ex: ProxySQL or Max Scale
Good knowledge at MySQL High Availability tools Ex: Orchestrator or MHA
Should have working knowledge of Percona tools.
Experience with Linux scripting (Bash/Perl/Python) to automate DBA tasks
Should be able to monitor and suggest solutions for MySQL capacity issues, performance, and troubleshooting.
Hands-on MySQL Version Upgrade Process
Troubleshooting the MySQL and Linux-related issues
Capacity planning- should be able to plan and suggest to application teams
Knowledge of MariaDB, PostgreSQL and NoSQL DBs would be a plus.
Should be willing to learn and adapt according to the needs of the organization.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
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