At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
As a support specialist, you will be responsible for providing outstanding customer service to System Customers in India. This will include troubleshooting technical issues, resolving problems, and ensuring that our customers are satisfied with their experience. You will also be responsible for maintaining accurate records of customer interactions and providing regular reports to management. This is a challenging role that requires excellent problem-solving skills, attention to detail, and a strong customer service orientation.
To be successful in this role, you should have a Bachelor's degree in Computer Science, Engineering or a related field, along with at least 2 years of relevant experience in technical support or customer service. You should have a strong understanding of computer systems and networks, as well as experience with troubleshooting software and hardware issues. Additionally, you should have excellent communication skills, both written and verbal, and be comfortable working in a fast-paced, team-oriented environment.
In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:
Competitive salary.
Annual Leave maximum of 30 working days (on a pro-rata basis at rate of 2.5 working day leaves for every month of service).
Employee stock purchase plan.
Life assurance.
Group Medical Fixed Floater Sum Insured of INR 600,000 per family (enroll up to 5 dependents, incl. spouse, children and parents*, can be covered).
Enhanced maternity and paternity pay.
Educational Assistance Policy.
Career development support and wide ranging learning opportunities.
Employee health and wellbeing support, wellbeing guidance etc.
Corporate social responsibility initiatives including support for volunteering days.
We are an equal opportunities employer, and we want you to have every opportunity to shine and show us your talents, please let us know if there is anything we can do to make sure the assessment process works for you. We celebrate diversity and are committed to creating an inclusive environment for all employees.
CONNECT WITH A CAREER THAT MATTERS
We’re dedicated to designing and delivering the mission-critical ecosystem our public safety & enterprise customers refer to as their lifeline – mission-critical communications, software, video and services. Our drive for continuous innovation and partnership with our customers enables them to be ready – in the day-to-day moments, and in the moments that matter most.
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.
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