Enrollment Processing Specialist (Hybrid)

Job Title 

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best in class educational experience and make Kaplan a great place to work.

Our offices in India opened in Bengaluru in 2018. Since then, our team has fueled growth and innovation across the organization, impacting students worldwide. We are eager to grow and expand with skilled professionals like you who use their talent to build solutions, enable effective learning, and improve students’ lives.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

The Enrollment Processing Specialist. is primarily responsible for processing student enrollments into CampusVue.  The daily responsibilities of the Enrollment Processing Specialist. will vary depending on the team to which s/he has been assigned and on the needs of the department on a given day.  Example responsibilities include, but are not limited to, auditing student files, completion of the Enrollment Wizard in Campus Vue, verifying completion of Title IV documents (FAFSA, MPN), communicating document status to both Admissions and Education Advisor teams, verifying Proof of Graduation, and other activities related to a student's enrollment.

The primary measurement of success in this position is the timely and accurate completion of individual workload, as assessed on daily, weekly, and other bases.   Other measurements include contribution to the advancement of team goals, engagement in process improvement, and quality of service to students and client departments.

Key Job Responsibilities:

• Enter student enrollment data in C2k/CampusVue.

  
  

• Process and quality control student files, which includes verification of receipt of all required enrollment-related documents. Validate that the information in SRM and CVUe are complete and accurate.

  
  

• Actively engage in and contribute to a culture of constant process improvement

  
  

• Contribute daily to a collaborative, positive, and supportive work environment.

  
  

• Shift timing may vary between 8 pm to 7 am IST

  
  

• Weekly off’s are dependent on the shift requirements and therefore cannot be continuously not fixed to Saturdays and Sunday

  
  

• 30-day notification period preferred 

  
  

Minimum Qualifications:

• Bachelor degree in Business or other        

  
  

• 1+ years of professional experience in Customer Service   

  
  

• Proficiency with computers and an ability to learn fundamental workings of content management systems and web applications.  Daily assignments include extensive use of Microsoft Word, Excel, CVUe and SRM and email      

  
  

• Strong attention to detail Ability to follow processes, work effectively on a team, and maintain a positive attitude

  
  

• Technical ability to use a database management system

  
  

• Ability to multi-task and work in a fast-paced deadline-oriented environment

  
  

• Ability to work independently with minimum supervision

  
  

• Ability to work evening and weekend shift preferred

  
  

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Kaplan is an Equal Opportunity Employer.  All positions with Kaplan are paid at least $15 per hour or$31,200 per year for full-time positions.  Compensation for specific positions are based on job level, skills, years of experience, and education, among other factors.  Additionally, certain positions are bonus or commission eligible.  Information regarding benefits can be found here.

Diversity & Inclusion Statement:

Diversity inspires innovation and growth in the Kaplan community.  Kaplan strives to be a model employer for inclusiveness.  Not only does Kaplan value its employees for their professionalism and skills, but also for the unique viewpoints they bring to the Organization. Kaplan's employees bring diverse perspectives, ideas, and backgrounds that give Kaplan a competitive edge in anticipating and exceeding our students' needs in today's global market. Learn more about our culture.