NowPay | Full time
Operations Manager
Cairo, Egypt | Posted on 05/02/2024
Work Experience 5+ Years NowPay (YC W21) is a FinTech startup building a financial-wellness platform for employees in emerging markets. Saving, spending, budgeting and borrowing. Those are the 4 pillars of financial-wellness. NowPay aims to improve every aspect of those for employees by building products that tackle every vertical.
NowPay enables employees to get their salaries in advance at any point in time during the month and also pay their bills instantly. NowPay is backed by YCombinator, 500 Startups, BECO Capital, Global Ventures, Endure, Plug and Play, MSA Capital, 4dx, Foundation Ventures, EFG and Beltone.
Job Description
As an Operations Manager at NowPay, you will be responsible in managing our credit and collections operations, enhancing our customer support SLAs as well as implementing NowPay growth strategy to increase our service adoption . You will lead continuous improvement initiatives to enhance our service offerings and ensure a seamless delivery of our financial services to our business partners and their employees. You will be responsible for overseeing various operational functions and managing our customer success team while collaborating closely with cross-functional teams.
This role requires a process-driven leader with excellent analytical skills & strong account management skills with a passion for fin-tech innovation and a strong commitment to operational excellence.
Key Responsibilities
Lead & coach operations teams nurturing a culture of accountability and collaboration.
Manage relationships with NowPay business partners, including employers and financial institutions (like Aman, bad debt collector..etc).
Collaborate with the sales teams to onboard new partners and expand our network.
Retain and manage conflicts with our business partners.
Identify opportunities for process optimization and efficiency improvements to enhance service delivery.
Implement robust risk management processes to mitigate defaults.
Monitor key performance indicators (KPIs) and operational metrics to track performance and identify areas for optimization.
Lead cross-functional teams to streamline workflows and improve operational efficiency.
Recruit, onboard, and train new team members as needed to support business growth
Requirements
Bachelor's degree in Engineering, business administration, finance or related field
4+ years experience in operations management, preferably in the fintech or financial services industry or in b2b2c context
Demonstrated leadership abilities with a track record of successfully leading and motivating teams to achieve goals.
Experience in onboarding, servicing, and maintaining enterprise clients
Strong analytical skills with the ability to leverage data for decision-making and process improvement.
Hands-on account management experience.
Strong communication skills and strong stakeholder managing capabilities with the ability to collaborate effectiviely accross diverse teams
Benefits
Salary advance, the ability to have access to your salary anytime of the month
Hybrid working environment
Medical insurance.
Social insurance.
* Regular perks such as company social and wellbeing-events
