IoT Site Reliability Engineer _VOIS

Role purpose: 
To support Vodafone’s key strategic growth areas in IoT, Vodafone Group Business Technology requires a highly capable and experienced Site Reliability Engineers to increase the IoT platforms reliability and performance. As a Site Reliability Engineer, you will be responsible of IoT platforms stability, continuity and operational improvement. You will deliver IoT applications, services, features, modules and take the lead in deploying, reviewing and troubleshooting of technical integration interfaces with various technology platforms & devices. You will be focusing on driving high reliability into systems by working closely with development and product Architect teams. You will be responsible of creating software that improves the reliability of systems in production, fixing issues, responding to incidents and problems. You will work along the Dev team in a DevOps model, sharing a common vision and objectives, bringing operative concerns early in the lifecycle.

You will be operating in an agile environment, challenging architectures, reviewing HLDs & LLDs, aware of new product features and actively contribute to the Product backlog in the form of “Operations by Design” requirements. You will become a key part of major ongoing and upcoming IoT success story.

•    Create and own product & platform design, build, configurations and deployments 

•    Always consider and implement different aspects of continuous integration & deployment to ensure high level of Ops automation
•    Partner with development teams to improve services through rigorous testing and release procedures
•    Create sustainable systems and services through automation and uplifts
•    Run the production environment by proactive monitoring availability and taking a holistic view of system health
•    Develop tools/scripts when needed to automate operational tasks to achieve zero touch operation
•    Improve reliability, quality, and time-to-market of IoT suite of software solutions
•    To support and deploy software packages as per Release commitments and ensuring smooth transition to production
•    Responsible for Incident management to fix, diagnose and resolve software problems quickly and efficiently as per agreed SLAs.
•    Responsible for Problem management to identify and manage RCA of incidents and implement preventive actions.
•    Consistent knowledge and documentation sharing among the team.
 

Key accountabilities and decision ownership [max 5]: 
•    Create and own product & platform design, build, configurations and deployments 

•    Always consider and implement different aspects of continuous integration & deployment to ensure high level of Ops automation
•    Partner with development teams to improve services through rigorous testing and release procedures
•    Create sustainable systems and services through automation and uplifts
•    Run the production environment by proactive monitoring availability and taking a holistic view of system health
•    Develop tools/scripts when needed to automate operational tasks to achieve zero touch operation
•    Improve reliability, quality, and time-to-market of IoT suite of software solutions
•    To support and deploy software packages as per Release commitments and ensuring smooth transition to production
•    Responsible for Incident management to fix, diagnose and resolve software problems quickly and efficiently as per agreed SLAs.
•    Responsible for Problem management to identify and manage RCA of incidents and implement preventive actions.
•    Consistent knowledge and documentation sharing among the team.
Core competencies, knowledge and experience [max 5]: 
•    Good understanding of internet of things technologies & architecture.
•    Excellent problem-solving, troubleshooting, analytical and debugging skills.
•    Strong skills in Platforms’ integration, software development for internet, mobile and/or communications technology
•    Strong interest to work in an international, fast-moving, agile & cross functioning environment
•    Excellent communication & presentation skills in English (both written and spoken)
•    Proven track record of software support with DevOps & CI/CD tools.
•    Development & programming background

Language requirements:
•    English (B2 or above)
Any other non-native language is an advantage.

* Reviews solution designs, understands their impact on infrastructure, and ensures the availability of supporting and enabling infrastructure from internal or external service providers;

* Designs and develops IT solutions supporting continuous code integration and continuous deployment by installing and configuring relevant hardware and software;

* Builds, monitors and troubleshoots CI/CD pipeline to ensure a smooth and uninterrupted deployment process;

* Monitors, maintains and supports the operational capacity, availability, and performance of the solutions against SLAs from a level two and level three support perspective;

* Supports execution of automation strategy across available tools and software development stages;

* Determines user and technical story impact on existing architecture, work processes and systems based on the product back-log;

* Works with service providers to forecast and right-size long-term capacity and performance requirements, iterating regularly;

* Designs and implements supporting infrastructure and tooling for software module development and operations;

* Monitors and maintains infrastructure performance, capacity and availability, providing 2nd and 3rd level of support for the resolution of infrastructure-related incidents and problems;

* Monitors and reviews infrastructure-related incidents and problems to identify improvements.

Must have technical / professional qualifications: 
•    +3  years of proven hands-on experience in integrating and supporting  end-to-end enterprise solutions.
•    Strong experience of object oriented  programming languages, Java 
•    Experienced in Unix/Linux administration and hands-on experience with shell scripting.
•    Very good experience in CI/CD tools  & technologies such as Git, Jenkins, Nexus, SonarQube, Salt, etc.
•    Very good background with containerisation (Docker and kubernetes)
•    Familiar with Microservices architecture. 
•    Proven hands-on experience with cloud and web services technologies (e.g., WSDL, REST, JSON, XML, SOAP, etc.)
•    Hands-on experience with  NoSQL databases, such as  MariaDB, Postgres, Keycloak, Redis, MongoDB, etc.
•    Experience in driving engineering and software design & implementation of large-scale software applications
•    Familiarity with web technologies such as Node.js, ReactJS, Angular, HTML 5
 
•    Knowledge/experience on following technologies Spring Boot, Camunda, Drools, Maven, Gradle
•    Good understanding of the Mobile network architecture and protocols

•    Good understanding for ITIL

BSc or MSc level degree in Software Engineering, Computer Science or Telecommunications.