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Raya Data Center: one of Raya’s subsidiaries is hiring for Administrator Support (Proact0ve)
What will you do?
- Proactively monitor all notification and monitoring tools to identify potential issues.
- Analyze notifications, determine appropriate action, and assign cases to the responsible technical staff.
- Manage scheduled and planned outage notifications, ensuring a smooth transition for customers.
- Receive customer inquiries and complaints via calls, emails, and other channels, providing excellent first-line support.
- Initiate technical incidents and tickets, documenting details clearly and concisely.
- Conduct frequent follow-up on delayed or unassigned cases to ensure timely resolution.
- Generate customer utilization reports based on ticket data.
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