Account Manager

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1. After filling your online application, our team will review your application and if you are a fit for any of the open positions we have even if it wasn't the one you applied for, our team will reach out to you to schedule an HR Interview.
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Envision Employment Solutions is currently looking to hire an Account Manager for one of our partners, a multinational financial services company.
Summary:
Reporting to the Country Manager, the Account Manager is responsible for providing client management service to the company's customers in the assigned sector/ region on a regular basis.
The primary purpose of the Account Manager is to retain existing clients, drive profitability and grow the business within the assigned portfolio of client accounts.

Responsibilities:

• Responsible for the overall successful account relationship as measured by retention, profitability growth and customer satisfaction.
• Responsible for increasing revenue generated from assigned accounts over previous years revenue (Upsell and Cross Sell).
• Day-to-day account relationships that include developing and sustaining a positive business environment conducive to growing the use of products and services and their associated revenue.
• Responsible for the retention of the account.
• Serve as escalation point for account issues.
• Maintain awareness of the company's competition.
• Identifies development potential in existing accounts by studying current business; interviewing customer personnel and identifying and evaluating additional needs; analyzing opportunities and closing Statement of Works (SOW’s).
• Develop sales by generating leads; making presentations; explaining product and service enhancements and additions; introducing new products and services to existing clients as well as prospective clients. Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities
• Maintains ongoing communication with clients.
• Initiates actions to meet clients’ needs (being pro-active).
• Take bottom line for project deliveries ensuring product deliveries as committed and coordinating smooth handover of clients from sales to relationship.
• Uses previous experience or new acquired knowledge to solve new problems he /she faces in own activities or team members activities
• Shares new acquired knowledge with other team members to be applied in future activities, be aware of new products and try to cross sell the same to clients.
• Establish effective relationship with all internal company Units including IT, Customer and Solution Design, Projects, Operations, Finance and the Personalization Unit.
• Be a trusted partner supporting the relationships with the company's International customers.
• Effectively escalate on customers behalf within the company, and ensure the issue is resolved in a prompt manner.
• Provide input and participate in new product development.
• Conduct progress meetings with relevant accounts.
• Effectively understanding and exploiting new opportunities.
• Managing client stakeholder expectations.
• Client Retention Rate.
• Client Satisfaction Index.
• Successfully transitioning new accounts.
• Perform other duties as requested by the company.

Requirements:

• Bachelor’s degree from a recognized university in a relevant subject.
• 6+ years of experience in account management in the payments industry or similar aspects of financial services. Middle East experience highly desirable.
• Must have prior customer service experience.
• Proven account management experience dealing with high net worth clients.
• Cards System & Product Knowledge.
• Excellent English language skills, French and/or Arabic highly desirable.
• Outstanding interpersonal, leadership and team working skills.
• Outstanding communication skills - both verbal and written.
• Strong cultural awareness and knowledge.

Competencies:

• Sales pipeline management
• Negotiation skills
• Develop and deliver client presentations
• Lead generation
• Growing profitable revenue streams
• Effective decision making
• Relationship building and management
• Business acumen

Benefits:

• Bonus
• L&D opportunities
• Family Medical insurance
• Employee life insurance
• Transportation