Overview of the role:
Act as the liaison between the company and its customers, ensuring customer satisfaction and loyalty, by effectively addressing inquiries, resolving complaints, and fostering a positive image of the brand. This position involves proactively engaging with customers and internal teams to uphold service standards, implement feedback loops for continuous improvement, and maintain compliance with industry regulations. The consumer relations manager plays a crucial role in protecting and enhancing the brand’s reputation by ensuring that customer experiences consistently align with the Company’s values and commitments.
What you will do:
VOC & Complaint handling
Goodwill Management
Consumer Protection Authorities
Coordination with relevant authorities to resolve customer complaint cases:
Internal Stakeholders support
Required Skills to be successful:
About the Team:
You will be reporting to Sr. Goverment relations Manager
What equips you for the role:
Job-Specific/Technical Skills required to complete the tasks:
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.