Team Leadership: Supervise and lead a team of front desk associates, including training, scheduling, and performance management.
Guest Relations: Oversee guest check-in and check-out processes, ensuring a seamless and welcoming experience for all guests.
Problem Solving: Address guest concerns and resolve any issues that may arise during their stay in a timely and professional manner.
Operational Support: Assist in managing daily operations of the front office, including room assignments, inventory management, and cashiering.
Quality Assurance: Ensure adherence to company standards and policies, maintaining high levels of cleanliness, organization, and professionalism at all time as per Hotel Brand Standards.
Communication: Liaise with other departments to coordinate guest requests, room maintenance, and special accommodations.
Emergency Response: Act as a point of contact for emergencies and incidents, following established procedures to ensure the safety and security of guests and staff.
Reporting: Prepare daily reports, including occupancy rates, revenue figures, and guest feedback, to provide insights and support decision-making processes.
Qualifications:
Minimum of 2 years of experience in a shift leader's role within the hospitality industry, preferably in a 5-star hotel environment.
Bachelor's degree or equivalent qualification in Hospitality Management or related field is preferred.
Proficiency in hotel management software (e.g. Opera).
Flexibility to work shifts, including weekends and holidays.
