Basic Function:
The incumbent will be required to be a part of the Business Excellence Team. The incumbent will be responsible for the Global Operations Support Center and will be required to report to the Head Business Excellence subject to incumbent’s skill fits the function.
Essential Functions
Total Experience required: 8+ years (relevant to BPO experience)
Certified black belt – should have experience of training delivery.
BPO industry
Hands on experience on mentoring and executing project.
May be client facing – good communication.
Team Handling is a plus
Driving high levels of efficiency in the delegated attention seeking areas, vis-à-vis cost / process / No. of Transactions etc
Building excellent logical thought process for gap representation effectively
Building strong rigor and people skills to ensure timely closures of gaps, helping function/s emerge as efficient
Ability to analyze gaps and with root cause analysis, and further provide solution to best partner with stake holders
Convert process flows / fact findings into case study / story boards / process flow
Should have leadership skills like relationship management, collaboration, facilitation, and influencing
Must possess planning and analytical skills to facilitate and focus on continuous improvement and innovation within the organization
Must have good communication, interpersonal and project Management skills and be able to interact with senior leadership / business partners / customers, both locally and globally
Should be able to drive function level Quality Councils
Should be able to train resources on continuous improvement methodologies like Lean, Six Sigma
Skills Required:
Black Belt Certification (Must) with a sound project execution knowledge
Making models like SWOT
Excellent knowledge of MS Office suite, especially Excel
Strong Presentation Management and training delivery
Prior Knowledge and hands-on experience in Enabling or Production functions to detect, appreciate, and resolve gaps
Ability to create an encouraging and efficiency driven environment, as an Individual contributor
Work well along with people of different functions, with different needs/requirements effectively
Excellent listening, oral or written communication skills or both
Excellent analytical and research skills
Decision Making Ability
Result Oriented, with strong negotiation and convincing skills
Ability to find creative and innovative solutions to business problems
Develops relationships with client internal / External personnel
Communicates effectively to identify needs and evaluate alternative business solutions with project management
Work Experience Requirements
5+ Years of Experience preferred in ITES industry / Similar environment
Detect and articulate, critical areas of the function with potential gaps
Being
Ability to manage groups of people assigned on certain projects, may even be with difficult stake holders while highlighting gaps
Create encouraging work environment and make functions efficient
Build sensibilities about six sigma methodologies in non-intimidating fashion
MetLife:
MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.
MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
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