Contract (SMA) Service Manager
Remote Cairo, Cairo Governorate, Egypt 0065
Description
Lead the business of support (SMA) to increase financial results and customer satisfaction through developing performance measurements on which to monitor progress against key metrics. Manage the Support Services in term of P&L Manage the SMA proposal (operationally and financially) focus on timely renewal and pricing. Manage commercially in cooperation with sales manager the negotiation with the end customers and partners Manage all Third-Party partnerships / suppliers to optimize performance and value (underpinning contract , service providers) Liaise with regional salespersons and service stakeholders to help define support programs offered to customers, maintain current program offerings and create value-added services.
Requirements
- Degree in IT, engineering or equivalent experience in related field, MBA and/or PMP is an advantage
- 5+ years of Sr. leadership experience in a HealthCare IT service leadership
- Deep knowledge of driving complex Healthcare IT Projects
- Proven understanding of After Sales Processes for Services
- Knowledge of the Healthcare IT Marketplace, its main actors, trends, and challenges
- Knowledge of medium to large scale / multi-site projects in a clinical environment, for customers in the Middle East Region.
- Good understanding of technical and IT systems, knowledge about hospital / radiology workflows.
- Excellent leadership and organizational skills
- Strong inter-personal skills with ability to communicate effectively at all levels
- Arabic is a big advantage
